GC Green Cross Online Customer Inquiry

Consent to Collection and Use of Personal Information

GC Green Cross Co., Ltd. (“the Company”) obtains consent for the collection and use of personal information in accordance with Article 15 of the Personal Information Protection Act.


1. Purpose of Collection and Use of Personal Information

The Company collects and uses personal information for the following purposes. Collected personal information will not be used for purposes other than those specified. If the purpose of collection changes, the Company will notify members and obtain additional consent.
  1. ①Customer Inquiry: Handling inquiries related to products, complaints/adverse events, CMO, partnerships, responding to civil complaints, verifying customer identity, contacting for fact investigation and notification, and communicating inquiry results.
  2. ②Telephone Consultation: Handling civil complaints, telephone consultations, confirming call content for quality improvement and dispute response.

2. Items of Personal Information Collected

The Company collects only the minimum necessary personal information and obtains consent for this. The items collected are as follows:
  1. ①Customer Inquiry
    Required: Name, email, mobile phone number, IP address, inquiry content
    Optional: Occupation, address
  2. ②Telephone Consultation
    Required: Name, mobile phone number, inquiry content, voice information (recording)

3. Retention and Use Period of Personal Information

The Company retains personal information for the following period as agreed by the customer at the time of collection. However, if required by law, personal information will be retained for the period specified by relevant laws.
Customer Inquiry/Telephone Consultation: 3 years from the time the service is provided

4. Right to Refuse Consent and Disadvantages of Refusal

You have the right to refuse consent to the collection and use of personal information. If you refuse consent, you will not be able to receive online/offline consultation services provided upon consent.

Consent to Provision of Personal Information to Third Parties

GC Green Cross Co., Ltd. (“the Company”) obtains consent for the collection and use of personal information in accordance with Articles 15 and 17 of the Personal Information Protection Act.


1. Institutions Receiving Personal Information, Purpose of Provision, and Items Provided

    Purpose of Provision Company Name Personal (Credit) Information Provided Retention and Use Period
    1:1 inquiry and complaint handling by affiliates GC, GC Green Cross Wellbeing, Honestree, MOGAM Institute, GC Green Cross MS, GC Green Cross EM, GreenVet, InBaekPharm, GC Medis, GC Genome, GC Green Cross Medical Foundation, GCCL, GC I-MED, GenesLab, GC Care, UBcare, GC Cell Name, email, mobile phone number, address, occupation, inquiry content 3 years from the time the service is provided

2. Right to Refuse Consent to Provision to Third Parties

You have the right to refuse consent to the provision of personal information to third parties. However, if you refuse consent, services such as inquiry handling and chatbot consultation through affiliates may be restricted

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